Handy Tips



About to have your carpet installed?  Here's some helpful tips and advice to prepare yourself and your home.

  • Painted walls and skirting boards and wallpapered walls – carpet has an unforgiving jute backing.  Paint can take up to seven days to cure and harden, with enamel paints sometimes taking 30 days.  Skirting board protectors are used and all care is taken but even a gentle brush with carpet on a wall holding soft paint or wallpaper can be detrimental.  The longer the time between paint and wallpaper finishing to carpet installation, the better.  

  • Carpet, once installed with underlay, is approximately 14-16mm in height, often much more for top end products.  This is perfect for butting to installed timber floors and ceramic tiles.  However, your ceramic tiler needs to install an aluminium finishing bar under the last row of tiles to allow our carpet installation teams to fit the product nicely to the tiles – sharp tile edges without their own finishing bar can also cut feet and carpet pile – this bar cannot be installed retrospectively after the tiles are finished.

  • Mats – a carpet installation will rarely have large pieces of off-cuts – jobs are generally very tight as leftover material is costly and uneconomic for you.  If mats are required, please let us know prior to pricing so we can allow for your requirements.  We have our own in-house overlocking service.

  • Lifts – Installation of carpet to lifts is a specialist job undertaken by the lift installers, not carpet installers.  We still need to allow for the supply of product to match the rest of the home and provide the product to the lift specialists once all the other carpet product is cut for the residence.

  • Furniture Shifting – we offer this service for larger items but ask that clients pack away their nearest and dearest possessions.

  • Uplifted Carpet – our carpet proposals allows for the uplift and disposal of existing floorcoverings in existing homes. 

  • Often we are asked by builders for old uplifted carpet and/or underlay to protect new concrete on building sites – we do have this from time to time, depending on when uplifts are disposed of – call us to check.


Installation Timelines

  • If your building project is running earlier or later than originally scheduled, contact or communication helps us to find alternative available spots quickly to ensure your installation runs smoothly for you.

  • Lead-in time for carpet and vinyl installs is usually around 2-3 weeks (subject to product availability) although windows of availability are possible when cancellations or amended dates occur.
    Please note the above information is as a guide only.

Still unsure? Chat with us on 0800 437 7263. We're here to help answer all of your questions and make the flooring experience for your residential or commercial project an enjoyable one. 

Timber Flooring Thorne Group home
Timber Flooring Thorne Group home
Timber flooring showhome
Timber flooring showhome
Timber flooring oak
Timber flooring oak
Thorne Group timber flooring
Thorne Group timber flooring
Timber floors
Timber floors
timber flooring | Godfrey Hirst
timber flooring | Godfrey Hirst


Your new timber floor

Timber flooring is a beautiful product to have within your home, but there are important preparation elements to consider before your new timber floor can be installed. Here's some tips to help you through this process:

Timber Flooring

  • Before we can install timber, the moisture content of a concrete floor must be less than 75% relative humidity. This means from roof and on windows.  In the Bay of Plenty region, it usually takes approximately 4-6 months from the last exposure to water to reach this percentage level.  Another option to shortcut this wait is for our team to apply a moisture barrier to the sub-floor prior to installation but this does involve an additional investment.

  • Leave all skirting boards and toe kicks off so we can allow an expansion gap.  It is best that you put on these items after we have installed the timber.

  • Kitchens – we prefer the kitchen is installed (apart from toe kicks as above) so that the number of tradesmen following is minimal.

  • Sanding and Polyurethane – once this process is underway the area needs to be isolated entirely.  Even opening a door to see how things look can result in dust blowing in and causing a grit finish.  For existing homes and renovations, it is best the client goes away (and they may wish to also do this with the strong smell) or living within another area of the home.  For new homes, no other trades can access the area over this time.

Still have some un answered questions, call us on 0800 437 7263 and we can chat through your questions, or pop in and see us we are always here to help.

Carpet Tauranga | Gerrand Floorings
Carpet Tauranga | Gerrand Floorings
carpet tauranga | gerrand floorings
carpet tauranga | gerrand floorings

Caring for your flooring once you have had it installed in your home is an important aspect to continuing it's quality appearance,  and of course some handy tips in case of any spills that may occur in your home


Caring For Your Wool Carpet
Source:  www.woolsnz.com

The natural attributes of New Zealand wool help keep your Wools of New Zealand branded carpets looking good for longer:

  • The naturally scaly surface of wool makes it naturally resistant to soiling. Soil will be held high in the carpet pile where it can be easily removed by vacuuming.

  • Wool has natural elasticity so it stands up to everyday wear and tear and resists unsightly crushing from furniture.

  • Wool has a natural protective outer layer that prevents water-based spills from penetrating into the fibre.

Combined with an effective maintenance plan, these natural attributes make it easy to look after your Wools of New Zealand branded carpet or rug. All you have to do is follow the three simple steps set out below:

STEP 1: vacuuming

When it comes to keeping your carpet looking good and hygienically clean, you can never vacuum too often. As a rule, vacuum at least once a week, more often in heavy traffic areas. Be thorough – vacuum under furniture, behind curtains

and where your carpet meets the wall.

Quick tips:

  • Be sure your vacuum cleaner is suitable for your type of carpet. Follow the advice of the carpet manufacturer or your retailer.

  • If your vacuum has a bag, empty it regularly to ensure the vacuum doesn't lose suction.

STEP 2: clean spills immediately

Stains & more
Stains can be prevented easily by ACTING QUICKLY when spills occur. Even when time is not on your side, follow this simple removal process, use the correct cleaning agent, and you'll be delighted with the difference you can make.


Cleaning Guide

The type of treatment depends on the type of stain. Simply use a treatment from the below list matched to the stain. (Begin with Step One and proceed to Step Two or Three if necesary).


Type of treatment

  1. Cold water

  2. One teaspoon of wool detergent (for example, Softly) and one litre of warm water

  3. Clear household disinfectant.

  4. Dry cleaning solvent such as White Spirit or Murlex (Available from hardware stores). Use only on dry carpet.

  5. Chill with ice cubes in a plastic bag. Pick or scrape off gum.

  6. Mix 1/3 cup of white vinegar with 2/3 cup of water.

  7. Warm water.

  8. Nail polish remover (should not contain lanolin).

  9. Surgical alcohol.

  10. Place absorbent paper over wax and apply hot iron to paper. Wax will melt and be absorbed by the paper.

  11. Vacuum clean.

  12. Mineral turpentine.

  13. Seek assistance from a professional carpet cleaner.

Professional cleaning once every one-to-two years will do wonders to revitalise your carpet and keep it hygienically clean.

Professional carpet cleaning is a science requiring skills and expertise that can only be obtained through formal training. Untrained operators may do your carpet more harm than good, make sure you are confident in the operator.